Return Policy

​At Mantle Moon, our utmost priority is ensuring the satisfaction of all our customers with their purchases. While we strive to deliver exceptional handmade jewellery, accessories, and gift items, we understand that there may be rare instances where a product may not meet your expectations. If you receive a product that you are not happy with, reach out to us within 7 working days of receiving it, and we will work diligently to address and resolve any issues you may have. Your happiness is important to us, and we are committed to making your experience with Mantle Moon as positive as possible.

Please note that we do not accept returns unless the item is found to be faulty.

In the rare event that you receive a faulty product from us, please note the following return policy guidelines:

• Condition of Returned Products: Faulty products being returned must be unused and unworn to be eligible for a return or exchange.

• Return Period: Please ensure that any faulty products are returned within 90 days after the receipt of your parcel, and we will provide you with the option of a full refund or a replacement. The refund amount will be equivalent to the price you paid for the product, and does not cover any delivery costs unless it was a single item purchase. We shall have no obligation to accept any return received after this specified return period.

• Packaging: When returning the parcel, it is essential to ensure that the products are properly protected. This will help prevent any damage during transit and ensure that the items are received back in their original condition.

We value our customers and aim to provide a smooth and hassle-free return process for any faulty products. If you have any questions regarding our return policy or need assistance with a return, please do not hesitate to contact us.